How to Order
Order 24 hours a day at www.yeastman.com Yeastman, White Labs’ custom-built tracking and ordering technology, makes it fast and easy to order yeast whenever you need it. Yeastman tracks yeast throughout the factory, regularly updates data between the internal and online systems, and provides up-to-the minute availability information for employees and customers alike. Yeastman protects your yeast and gets it to you when you need it. Please visit www.yeastman.com to use this system. Most stores and breweries use Yeastman to order their yeast and related products. Homebrew stores wishing to use the fax order form may download it here.
Live customer service, domestic and Canada: (888) 5-YEAST-5 or (888) 593-2785
International: (858) 693-3441
Hours of Operation: M-F 7:00 am-5:00 pm PST (closed on Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, and New Year’s Day) For all general inquiries and comments, including new accounts, please call at the number above or contact us at email@example.com.
White Labs has a dedicated office in Copenhagen, Denmark to arrange yeast shipments and yeast production requests and a dedicated warehouse in Hong Kong to facilitate fast, fresh shipments of yeast throughout Asia.
White Labs offers FedEx shipping to most locations and FedEx International Priority outside of the 50 United States. We also work on alternative shipping methods upon request or when orders are made at Yeastman.com, such as OnTrac (select Western states only), UPS and DHL (international only). Boxes are insulated and filled with ice packs or equivelant for ideal delivery temperatures. Please place in refrigerated conditions immediately upon arrival. Domestic store orders are shipped Wednesday for Friday delivery with alternative ship days available upon request or when orders are placed on Yeastman.com. Professional yeast sizes are shipped overnight domestically.
Guarantees and Terms of Service
White Labs Yeast Guarantee: If you are not 100% satisfied with the performance of your yeast within 30 days of purchase we will replace your yeast at no cost. White Labs will either credit the full amount of your order or replace your yeast order including shipping charges. Please notify us within 30 days from the date of purchase (invoice date). This includes liquid yeast, bacteria, brettanomyces and SCOBY cultures made by White Labs.
White Labs Guarantee for Products and Services other than White Labs Yeast: You may return unopened and unused items, other than White Labs liquid yeast, bacteria, brettanomyces and SCOBY, within 30 days of purchase for a full refund or exchange less shipping. No refunds or credits for laboratory items or services provided by White Labs.
White Labs Commitment: White Labs is committed to becoming the best yeast production company in the world. We guarantee that each White Labs Liquid Yeast culture supplied meets our strict quality control standards. These QC standards are outlined on the Certificate of Quality Assurance supplied with commercial yeast and can also be found at Yeastman.com under the appropriate lookup button or in past orders. The QC standards define our requirements for purity and viability. We want you to have the best fermentation every time. If not, please contact us and we will work with you to make it right.
Limitation of Liability: While we strive to produce the best products possible, yeast and bacteria are living, microbiological products that are subject to environmental conditions, for example, during shipping and storage/use at the customer. Therefore, the total liability of White Labs to customers shall in no circumstances exceed the sum of the purchase price of products from White Labs. White Labs is not responsible for other ingredient costs, sales costs, labor, etc., but we stand behind our product and our promise to you is that each batch is rigorously tested before it is released to you.