Jobs at White Labs

SALES-CUSTOMER SERVICE

Customer Service Representative
San Diego, CA and/or Boulder CO
White Labs’ is seeking a dedicated, enthusiastic, detail oriented, and organized individual for the position of Customer Service Representative (CSR).  The main duties of our customer service representative are to ensure the implementation of all sales and marketing programs for the entire WL portfolio, take customer orders, fulfill information requests, answer technical questions, and serve as the primary contacts for customers. CSRs perform their job using a variety of platforms including the telephone, email, a customized online tracking and ordering system and in-person visits.
Minimum requirements
​• High School diploma or equivalent.  BA/BS preferred.
​• Typing speed > 30 words per minute.
​• Proficient in Mircosoft Excel/Word/Powerpoint, Google Doc & Calendar
​• 1 – 2 year prior customer service experience preferred
​• Possess a professional phone manner and the ability to work independently
​• Ability to interface with various levels of management
​• Spirits, food & beverage industry, a plus.
​• Strong sense of urgency and commitment to achieving results.
Competitive salary (based on experience),  Full time position has company benefits that include medical, dental insurance, 401 K with company match, paid time off, & bonus program.
NO PHONE CALLS PLEASE. Submit cover letter & references to: info@whitelabs.com.

PRODUCTION

Full-time, San Diego, CA
White Labs Inc. is seeking a Production Assistant to assist production staff within the yeast propagation facility. Duties include preparation of stock materials, washing & sanitizing production materials & lab ware, autoclaving materials, and aiding with weekly maintenance of production equipment. Applicants may assist with pre-packaging for shipping department. Qualified candidates should be able to follow established written protocols, possess good manual dexterity. Trouble-shooting capabilities and knowledge of large-scale mechanical systems a plus. This position will be in a warehouse environment, non-smoking with moderate noise and heat.
Some of this position’s responsibilities include:
Follow established written protocols for general production tasks
Washing production equipment and labware
Help in the preparation of stock materials: malt, water, tanks, flasks, etc.
Ready materials for autoclaving
Autoclave production materials
Sanitize appropriate production equipment
Assist production technicians with fermentation processes
Assist with weekly maintenance of production equipment
Observe and report any malfunction of equipment in production areas
Aid with final product assembly when necessary
Maintain warehouse cleanliness
Requires extensive use of hands, reach with hands and arms
Requires standing/walking/bending throughout shift, lift and/or move up to 60 lbs.
Ability to speak, read and comprehend simple instructions, safety rules, procedure manual.
Compensation: DOE. Full time position has company benefits that include medical insurance, dental insurance, 401K with company match, Flexible spending accounts, and paid vacation time.
NO PHONE CALLS PLEASE. Submit cover letter, resume & references to jobs@whitelabs.com

To inquire about jobs or to submit a resume for the above jobs, email us.

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