Thank you for your interest in ordering analytical lab services from White Labs and Siebel Institute of Technology. Please be assured your order will receive our highest level of attention. This document will give you background about what to expect.
(Please note in places where an email is given for contacting White Labs, customers may call us instead at 1-888-5-YEAST-5, or for those outside the U.S. and Canada, 1-858-693-3441).
* Review the full catalog here.
* Customers are encouraged to use Yeastman.com to start their testing order. Many also call us directly, but regardless of how the order is entered, everyone gets this background information. Prices are adjusted regularly and represented in Yeastman. Results are deposited in your Yeastman account and an email notification about the results will be sent to the email on file for your account. If you have an additional email that should receive this notification, please include it in the notes of your order or write us at firstname.lastname@example.org. If you want the results in the mail or some other format, please record this in the notes in your order or write email@example.com. Please refer to your order number.
* After submitting your order at Yeastman.com, or after the order is entered on your behalf, please download the Sample Analysis Request Form. (Customers occasionally begin with this as the first step, which is acceptable as long as we can use the form to contact you afterward to address any questions we may have for you). Include the completed Sample Analysis Request Form with the samples you send to us. Download the form here. If you entered your at Yeastman.com, please include your order number under Notes.
* It is the shipper’s responsibility to make sure that samples are packaged according to current shipping rules and regulations. We will gladly give your help and advice at firstname.lastname@example.org.
* Submit all laboratory samples to the address on the Sample Analysis Request Form.
* Please arrange shipping so that samples arrive between Monday-Friday. Packages may not be properly processed if they arrive Saturday-Sunday.
* Turn around time varies by test and lab conditions, but be assured your sample will be tested promptly by our expert staff. You will receive an email notification when we receive your sample in the lab. To check on the status of the test, please write email@example.com and include your order number and customer name.