Frequently Asked Questions
What is The Vault for Homebrewers? How does it work?
The Vault gives homebrewers a chance to vote on whether and when special strains are made by White Labs. Browse through the strains and when you find something you like, click on the pre-order button. Fill out your customer and credit card information. Your credit card will be verified but not charged until the order ships. Share with friends by using the "Share" button.
When a strain reaches at least 150 orders, you’ll receive an email notifying you the strain has gone into production and the estimated ship date. At that time, your credit card will be charged.
Strains released from The Vault will not be generally available to others unless they are on the pre-determined Vault Seasonal Release list for stores.
All orders are for individual homebrew packages designed to ferment 5 gallons/20L.
Following your order, you can log back into whitelabs.com to review your order details. Any changes to your account will come into play on future orders. To adjust pending orders, such as address or credit card, please write us at [email protected].
When do I pay?
You will be emailed once a strain reaches 150 orders. The credit card you provided at pre-order will be charged once production of the strain begins.
(Customers' credit cards are pinged for a $1.00 but it doesn’t stay, it just verifies that the card works.)
When will my item be shipped?
Your Vault strain will be shipped approximately 3 weeks from the start of production. An estimated ship date will be emailed to you when the strain goes into production.
How will The Vault yeast be packaged?
All Vault strains are packed in vials.
How will my yeast ship?
The package will ship on cold packs via USPS Priority for a flat-rate of $3 per yeast package in the USA.
How long will the strain be available after it is made?
We intend only to make enough for thsee who pre-order.
How do I get my Vault strains faster?
Tell your friends! Use the Share button near the top of The Vault page to tell your friends about the strains you want them to help support. This can also be done when ordering each strain.
Is the Vault ordering site secure?
Payment and sensitive information is sent to Celery (the pre-ordering and payment processing service used by Vault) from whitelabs.com, which is SSL encrypted and transmitted securely. The connection from your computer to whitelabs.com is protected by SSL certification.
Can I get the price after the pre-sale ends?
No. The pre-order price is only available until the strain goes into production.
Can I order multiple products?
Yes! You can order as many of the same strains as you want in the same order. Because each strain will have its own ship date and credit processing times and terms, separate strains require separate orders. Your address information will be retained for future orders. Credit card information is not saved by White Labs for security reasons and must be reentered for each order.
Can I change my address/edit my order/cancel my order?
Yes. Please contact [email protected] or call 1-888-593-2785 with your order number/email/name and reason for your request, such as new shipping address, cancellation, or other issue. If you have edited your address in your whitelabs.com user account, this will not transfer to a past order (it will for future orders). Users can log in and view their past orders, but to cancel or edit, please write us. Once a refund is initiated, it is immediately submitted to your bank. However, it takes approximately 5–10 business days after the date on which the refund was initiated for funds to hit your bank account.
Why should I order from The Vault?
The Vault is designed for the homebrewer and provides them with special strains that otherwise might not be available.
Why is there little fermentation information for some strains?
Some of these strains have not been used enough to produce data. As we use these strains in house, we will periodically update the descriptions. Part of the fun of brewing is seeing how these work in your beer!
Can I order if I am living outside of the United States?
Currently The Vault is not set up for international orders because of higher shipping costs and possible customs issues. If you are interested, please write [email protected].
If I'm a retailer/wholesaler, can I purchase strains that are released from The Vault?
Vault strains that are not included in the Vault Seasonal Release program are sold to homebrewers directly as pre-orders through the website whitelabs.com/thevault. If 150 orders are reached, we’ll put the strain into production and send it directly to those that pre-ordered it. If there is an excess of these strains made, we will sell them to retailers through yeastman.com. Our intent with the Vault is to offer new and unique strains to all our customers. We will soon release the 12 Vault Seasonal Release strains for 2018.