White Labs Inc. Pure Yeast and Fermentation team members have been active in the American and worldwide craft brewing movements since the 1980s. The company, which has grown to include offices in California and Colorado, provides a wealth of services to not only brewers but also winemakers, distillers and others in the fermentation business. Below is a brief description of numerous company employees.
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White Labs Yeast Guarantee: If you are not 100% satisfied with your yeast within 30 days of purchase we will replace your yeast at no cost. White Labs will either credit the full amount of your order or replace your yeast order including shipping charges. Please notify us within 30 days from the date of purchase (invoice date). This includes liquid yeast, bacteria and brettanomyces only.
White Labs Products and Services other than Yeast Return Policy
You may return unopened and unused items, other than liquid yeast products, within 30 days of purchase for a full refund or exchange less shipping. No refunds or credits for laboratory items or services provided by White Labs.
Disclaimer: White Labs takes pride in its relationships with customers and its commitment to quality control and customer service. The White Labs name may not be used by any third party in any manner, including those cases where the name is shorted to the common industry term of “WL.” Professional brewery sizes may be ordered only by calling White Labs directly at 1.888.593.2785 or by ordering from our online website at www.yeastman.com, or via a limited number of domestic and international distributors. All products are sold in White Labs packaging.
Kosher: White Labs' brewing and distilling yeast was certified kosher in 2013.
GMO Free: White Labs yeast is GMO free.
QC sheet: Each package of white Labs professional size yeast includes a QC sheet that shows how we certify our yeast. All White Labs yeast, whether for commercial purposes or homebrew, is certified with a thorough QC analysis, and these reports are available on yeastman.com. Visit the site and click on the lab section, and enter your lot number. The QC sheet is available for all White Labs yeast products.
Chris White, Ph.D
Founder, President and CEO, White Labs
Chris is based in San Diego
Chris White lives in San Diego, Calif., USA, where he serves as President and CEO of White Labs Inc. Chris founded White Labs in 1995 to manufacture yeast cultures and provide fermentation services to the brewing, wine, and distilling industries. Chris has a Ph.D. in Biochemistry from the University of California, San Diego and a B.S. in Biochemistry from the University of California, Davis. While at Davis, Chris interned at Genentech Inc., the world's first biotechnology company. White is coauthor of Yeast: The Practical Guide To Beer Fermentation, co-designer of BrewMaster: The Craft Beer Game, and has published numerous articles on yeast, beer, and fermentation. Chris White was a lecturer in the Chemistry and Biochemistry Department at U.C. San Diego from 1999-2007, and is currently teaching in the Brewing Certificate Program at U.C. San Diego Extension. Chris was awarded the 2013 Recognition Award from the American Homebrewers Association.
Vice President, White Labs
Lisa is based in San Diego
Lisa White holds a B.S. in Cell Biology from the University of California, Davis, and conducted post graduate studies at the University of California, San Diego. Lisa received the American Society of Hematology Scholarship Award in 1995, and conducted research at the Komives Laboratory at U. C. San Diego. Lisa is a member of the American Society for Brewing Chemists.
Head of Laboratory Operations, White Labs
Neva is based in San Diego
Neva has been with the White Labs family since 2002. She earned her bachelor's degree in microbiology from Gonzaga University in Spokane, WA. She became interested in beer while studying abroad in London when she attended the annual Campaign for Real Ale (CAMRA) festival. Neva manages laboratory operations and has been responsible for researching and developing new products and services, as well as speaking at several workshops and conferences, and publishing fermentation research. She is a member of the American Society of Brewing Chemists, Master Brewers Associate of the Americas, and AHA homebrew club of the year for a seven-year streak, the Quality Ale and Fermentation Fraternity (QUAFF). In her spare time, Neva enjoys spending time with her beer enthusiast husband, Glen, and her beautiful daughter, Ada (born in January of 2009). Her hobbies include cooking, eating, making up baby songs, brewing, organizing, and happy hour.
Head of Research and Development
Troels works in the San Diego office.
Troels Prahl holds a degree in biotechnology from University of Copenhagen, Denmark specializing in fermentation science. Passionate to improve product and process quality within the beer brewing industry, he has dedicated more than the last decade of his working life to brewing and fermentation science, focusing on its application in the commercial beer brewing industry in Europe, the United Kingdom and the U.S. In addition to consulting under his own business Ferm, based in Copenhagen, Prahl has worked closely with White Labs on yeast research and development project management since 2007. In recent years, he has presented at major technical conferences and taught technical classes with renowned brewing science schools, such as Siebel Institute, Chicago and the Scandinavian School of Brewing in Copenhagen. Prahl was also recognized as an award-winning head brewer during his time at London’s Camden Town Brewery from 2010-2011.
Analytical Laboratory Specialist
Kara is based in San Diego.
(858) 693.3441 ext 7359
Analytical Lab Assistant, White Labs
Leah is based in San Diego.
Office Manager, White Labs
Sharon is based in San Diego
Sharon joined White Labs in 2002. She manages all daily functions of the corporate office in San Diego. Sharon updates databases, performs accurate and complete data entry, formats, and produces reports. She is responsible for preparing and processing accounts payables, accounts receivables and other office procedures. Prior to White Labs, Sharon earned her general business administration and clerical certifications from two education institutes accredited by the Western Association of Schools and Colleges. By being bilingual in Spanish/English, she can communicate with the growing number of international clients. Sharon is amazed by the beer industry and enjoys learning about new breweries and homebrew shops around the world. Her hobbies include interior design, reading, attending museums, theaters, and concerts.
Communications Director, White Labs
Mike is based in Northern California
Mike White joined White Labs in 2005 after working as a newspaper reporter in Northern California, Southern California and Alaska. Years prior he began publishing the company's newsletter Craft Beer Quarterly. In addition to publishing CBQ and other materials for the company, Mike maintains the Web site, administers the online ordering and tracking system, Yeastman, works with the customer service staff and attends trade shows and festivals.
Customer Service, White Labs, San Diego office.
(858) 693-3441 ext 7356
Pam's specialties include working with international customers. She is the senior member of the White Labs San Diego customer service team.
Customer Service, White Labs, Colorado office
(858) 693-3441 ext. 7379
Sarah Neel joined White Labs in 2012 after going to the Master Brewers Program at the University of California in Davis. Sarah graduated from the University of Colorado Boulder with a double degree in Biology and Environmental Policy. Sarah became enthralled with beer in college when her and her now husband starting home brewing. After college, Sarah lived in England for 6 months giving her a new respect and love for English style Ales and Ciders. Sarah loves to hike, camp, home brew, garden and drink beer with her friends, family and two adorable dogs.
Customer Service, White Labs, Colorado office
(858) 693-3441 ext. 7381
Customer Service, White Labs, San Diego office
White Labs, Inc.
(858) 527-7357 (Direct)
International Business Developer, White Labs. based in Italy
(858) 527-7369 (from within the USA/Canada)
+39 340 6830139 (Sicily)
Erin graduated from Miami University in 2007 with a bachelor's degree in marketing. In 2010 she relocated to San Diego to attend culinary school which launched her interest in the beer, wine, and distilling industries. Erin began working for White Labs in 2012, and has since relocated to Sicily, Italy to focus on increasing White Labs' presence internationally.
Marketing Assistant and Event Coordinator, White Labs, San Diego office
(858) 693-3441 ext. 7367
Megan majored in Marketing at San Diego State University and graduated with her bachelor’s degree in 2011. She began working in the industry in 2010 and found a love for craft brewing. Born and raised in San Diego, she is proud to see craft beer growing and thriving in her hometown. "Since I organize and attend many of our events, I hope to see you all soon!" she said.