Frequently Asked Questions
What is Yeastman? Why should I use it?
Yeastman is White Labs’ custom-built tracking and ordering technology; it makes it fast and easy to order yeast whenever you need it. Yeastman tracks yeast throughout the building, regularly updates data between the internal and online systems, and provides up-to-the minute availability information for employees and customers alike. Yeastman protects your yeast and gets it to you when you need it. Yeastman is a Registered Trademark owned by White Labs that allows customers access to the entire White Labs catalog, online ordering, and access to all the testing data for your account and for your yeast. Yeastman also offers customized options for your account - including private strains, payment options, and varied shipping preferences. It is the largest online marketplace for specialty brewing yeast and related products. It is the only real-time online ordering in the business connected directly to factory production. Always on, always live.
How does Yeastman know when the yeast is available?
The system communicates directly with a tracking system used in the laboratory and production department. This hand-held tracking system monitors each stage of a yeast strain’s growth, and can thus predict when it will be available based on normal production schedules. However, because the yeast must clear rigorous QC testing, this ship date may change and this information would be conveyed to the brewer.
What is the shelf life of White Labs Yeast?
Every package of White Labs PurePitch yeast -- homebrew and commercial versions -- have best before dates and lot numbers (these lot numbers can be entered into Yeastman for testing data, regardless of package size).
Can you make Yeastman faster?
We are always trying to increase the speed of the site.
How can I obtain White Labs yeast if my local homebrew shop doesn’t carry it?
If your local homebrew shop does not carry our yeast, you can simply order the yeast you need off the order now section of this website.
How do I access the White Labs Hong Kong warehouse?
Certain customers default to see the White Labs Hong Kong warehouse in Yeastman.
To have your account default to this warehouse, please write us at email@example.com.
Other information about White Labs Hong Kong can be found at http://www.whitelabs.com/international-inquiries-hong-kong-and-asia.
Why do I have to give all this information to log in for the first time?
You are logging into your account with your details and order history (for Yeastman.com orders only), so customer security is critical.
Big QC Day and Yeastman: Help please.
Log into your account on yeastman.com. If you have not logged in before, but have signed up for Big QC Day already, or if you are a White Labs customer and are seeking to sign up for Big QC Day, click “I have not logged in before.” If you are not a customer and have not signed up for Big QC Day, follow “I am not currently a customer.” After signing in,order a new "Big QC Day" under products/lab services. If you already signed up and looking to enter your data or consult your data, look to the toolbar on the top of the page. There you will find a button for QC Day. Follow this link and the rest should be self-explanatory. If you would like help entering your information, call 1-888-5-YEAST-5 or email us at firstname.lastname@example.org.
Is the Yeastman online ordering system secure?
Yeastman online uses a secure SSL connection from the moment you begin the login process. Your data is encrypted with high-grade 128-bit RC4 encryption using a certificate verified by The User Trust Network; thus preventing other users from interpreting or reading it.
I am a White Labs customer. How do I use Yeastman for the first time?
1. Go to yeastman.com and follow the link “I have not logged in before.”
2. Your login code is your White Labs account number without any dashes. To verify your account number or for any other questions, please write us at email@example.com.
3. Enter the email you have on file with us (this must be an exact match).
4. Enter your name and create a password. Ignore the question about your tax ID number.
5. Hit enter.
Please note: International account numbers begin with 011 and have a maximum of 12 numbers.
I am not a customer but want to use Yeastman for the first time. How do I do so?
From the front page of Yeastman, follow the link, "I am not currently a customer."
I want to add on to an FAP (Freshness Assurance Program) order. How do I do so?
On the products page, mark the box of the order that applies to the FAP program. Only customers enrolled in this program will have the option of clicking this box. If you are trying to add on to an FAP order, click the box and write in any notes you feel necessary in the notes box. This will appear on both the products page and the page just before check-out. After we receive the FAP related order, we will process it and send you a revised sales order, if necessary.