Frequently Asked Questions
What is The Yeast Vault? How does The Yeast Vault work?
The Yeast Vault gives homebrewers the vote on whether and when special strains are made. Browse through the strains and when you find something you like, click on the pre-order button. Fill out your customer and credit card information. Your credit card will be verified but not charged until the order ships. Share with friends by using the Share button.
When a strain reaches at least 250 orders, you’ll receive an email notifying you the strain has gone into production and the estimated ship date. At that time, your credit card will be charged. People who pre-order the strain will be the first to get it, with a 30 percent discount from the eventual suggested retail price.
All orders are for individual homebrew packages designed to ferment 5 gallons/20L. Larger orders for stores or breweries may be made after the initial release to The Vault customers as described below. Additional strains will be added regularly to The Yeast Vault.
Following your order, you can log back into whitelabs.com to review your order details. Any changes to your account will come into play on future orders. To adjust pending orders, such as address or credit card, please write us at firstname.lastname@example.org.
When do I pay?
You will be emailed once a strain reaches 250 orders. The credit card you provided at pre-order will be charged once production of the strain begins.
(Customers' credit cards are pinged for a $1.00 but it doesn’t stay, it just verifies that the card works.)
When will my item be shipped?
Your Vault strain will be shipped approximately 3 weeks from the start of production. An estimated ship date will be emailed to you when the strain goes into production.
How will The Vault yeast be packaged?
In either vials or PurePitch™.
How will my yeast ship?
The package will ship on cold packs via USPS Priority for a flat-rate of $3 per yeast package in the USA.
How long will the strain be available after it is made?
After the initial batches are made, the number needed for making the strain will return to 250. The strain may be taken off Vault for a while when the strain in production, but will return eventually for pre-orders. Those in production and which cannot be ordered can be found near the bottom of the listings.
How do I get my Vault strains faster?
Tell your friends! Use the Share button near the top of The Vault page to tell your friends about the strains you want them to help support. This can also be done when ordering each strain.
Is the Vault ordering site secure?
Payment and sensitive information is sent to Celery (the pre-ordering and payment processing service used by Vault) from whitelabs.com. Which is SSL encrypted and transmitted securely. The connection from your computer to whitelabs.com is protected by SSL certification.
Can I get the price after the pre-sale ends?
No. The pre-order price is only available until the strain goes into production. After which it may be available in stores for a limited time and only after Vault customers receive their yeast. Please sign up for the next round of production if you are unable to find the strain in a store.
Can I order multiple products?
Yes! You can order as many of the same strains as you want in the same order. Because each strain will have its own ship date and credit processing times and terms, separate strains require separate orders. Your address information will be retained for future orders. Credit card information is not saved by White Labs for security reasons and must be reentered for each order.
What is the retail price listed on your website?
This is the suggested retail price for strains when they are released and sold to stores.
Once the strain is sold in stores, how do I find where I can purchase them?
Try using our Store Locator and search by the yeast strain. If stores have started to order it, the strain will appear on the list of searchable strains. The locator I found at https://www.whitelabs.com/stores
Can I change my address/edit my order/cancel my order?
Yes. Please contact email@example.com or call 1-888-593-2785 with your order number/email/name and reason for your request, such as new shipping address, cancellation, or other issue. If you have edited your address in your whitelabs.com user account, this will not transfer to a past order (it will for future orders). Users can log in and view their past orders, but to cancel or edit, please write us. Once a refund is initiated, it is immediately submitted to your bank. However, it takes approximately 5–10 business days after the date on which the refund was initiated for funds to hit your bank account.
Why should I order from The Vault?
The Vault is designed for the homebrewer and provides them with special strains that otherwise might not be available.
Those who pre-order from The Vault will be the first to receive the strain, and at a price lower than the suggested retail price. They may also enjoy additional perks, including an invitation to a webinar on each new strain released that will include a Q&A session.
Can I order if I am a homebrew store or brewery?
White Labs maintains a list of those stores and breweries interested in getting the strain after the initial targets are met. If you supply us with your information HERE, we will give you a firm date on availability with the option of purchase. This program will benefit stores and breweries because it will demonstrate popularity and interest in a strain before the full release. The strain will be available for ordering for a very limited time after it is released, and thus those who pre-order will be sure to get it first.
Why is there little fermentation information for some strains?
Some of these strains have not been used enough to produce data. As we use these strains in house, we will periodically update the descriptions. Part of the fun of brewing is seeing how these work in your beer!
Can I order if I am living outside of the United States?
Currently The Vault is not set up for international orders because of higher shipping costs and possible customs issues. If you are interested, please write firstname.lastname@example.org.