Contact White Labs

Emails: For all customer service needs, please write us. White Labs email policy is to respond to emails by the next business morning, or at least within 24 hours, if the email arrived later in the day. If you have not heard back from us in this time frame, feel free to send us a reminder email. This policy applies only to legitimate email and not solicitations. This policy is in place because of the heavy volume of email we receive. We pride ourselves on customer satisfaction. We will make every effort to get back to you as soon as possible. If it is an urgent matter, feel free to mention this in your email or call us at the phone numbers below.

Sales-Customer Service

5455 Spine Road, Mezzanine East
Boulder, CO, 80301
Tel: (303) 530-0469
Fax: (888) 693-1026 (US & Canada only) or (303) 530-3816

For all general inquiries and comments, including new accounts, please call at the number above or contact us here.

Homebrewers please note: Those seeking technical assistance are invited to write us with questions. We respond promptly. We also urge you to contact your local homebrew shop for assistance. Additionally, you can visit our growing list of FAQ questions.

Headquarters (Laboratory and Administrative Offices)

9495 Candida Street
San Diego, CA 92126 USA
Tel: (858) 693-3441
Fax: (858) 693-1026 
Map 

Visiting our facility: The lab and production facility in San Diego is extremely busy, and there are no scheduled public tours at this point. Arrangements may be made to tour parts of the facility; please coordinate with office manager Sharon Heredia.

The following staff members can be reached at San Diego:

Christopher White, Ph.D. – President
ext. "102"

Lisa White – Vice President
ext. "101"

Neva Parker - Laboratory Manger
ext. "104"

Sharon Heredia – Office Manager
ext. "100"
Please contact Sharon for all account questions, including AR & AP.

Web and Communications

Mike White - Communications Director
Contact Mike for questions or comments about the White Labs web site.