Order Guidelines

How to Order

Order 24 hours a day via our mobile app. The app is available for iPhone and Android mobile devices and can be found in their respective app stores by searching "White Labs." Customers may also order at yeastman.com, White Labs’ custom-built tracking and ordering technology or by contacting our Customer Service Representatives by phone at 888.593.2785 (domestic) or email [email protected]

Shipping Information

Thanks to White Labs’ various delivery options, a domestic/international distribution network and strong partnerships with wholesalers and retailers, our team is able to make pure liquid yeast and fermentation-related products accessible to all professionals and homebrewers. Whether you’re receiving a package within the US or across the world, we are committed to delivering fresh yeast via temperature-controlled environments, from production to its final destination. To meet this standard, the packages leaving our facilities are shipped cold in customized boxes with foil insulated bags and ice packs to ensure ideal temperatures are maintained from transit to delivery.

The six White Labs locations—San Diego, CA; Boulder, CO; Davis, CA; Asheville, NC; Copenhagen, Denmark; Hong Kong—are helping provide fresh White Labs’ yeast to people around the world. 

At all White Labs locations, customers residing near our facilities are able to opt-in for a will call pickup when placing their order. Professional brewers and homebrew retailers have the options of placing orders in advance via our mobile app, yeastman.com or a Customer Service Representative and choosing “will-call pickup” during checkout. This method allows you to save on shipping costs, go-green with less packaging and chat with our friendly and knowledgeable White Labs’ team upon arrival. Information on customer will-call options for each location:

White Labs San Diego - Monday-Friday from 9 a.m. to 8 p.m. For details, visit whitelabs.com/sandiego.
White Labs Boulder - Thursday-Saturday from 2 to 7 p.m. MT. For details, visit whitelabs.com/boulder.
White Labs Asheville - Monday-Friday from 9 a.m. to 4 p.m. ET. For details, visit whitelabs.com/asheville.
White Labs Copenhagen - For details, visit whitelabs.com/copenhagen.
White Labs Hong Kong - Monday-Friday from 2 p.m. to 5 p.m. HKT. For details, visit whitelabs.com/hongkong.

We also offer convenient delivery options which include both domestic and international shipping via several trusted carriers. Customers residing in select zip codes from Southern to Central California are now eligible for the FedEx** ground shipping option with next day delivery from White Labs San Diego. Customers in North Carolina and select zip codes in South Carolina, Virginia, West Virginia, Tennessee, Kentucky and Georgia may also take advantage of this recently expanded FedEx** shipping option for orders from White Labs Asheville. If these options apply to you, “next-day ground shipping” will be displayed in the mobile app or Yeastman during checkout. 

Whether you’re a buying direct from White Labs or through one of our trusted wholesale/retail partners, the many delivery methods we offer allow us to meet our continued commitment to providing the freshest, pure liquid yeast possible. To get additional information about these different shipping options, visit yeastman.com or email our Customer Service Representatives at [email protected] with any questions. Cheers!

**For select zip codes, FedEx ground shipment with overnight delivery guarantees package will arrive by the following end of business day.

 

 

Guarantees and Terms of Service

White Labs No-Fault Replacement Policy for Yeast: We strive to produce the best products possible. Yeast and bacteria are living, microbiological products which are subject to environmental conditions. If you are not 100% satisfied with the performance of our product within 30 days of purchase, we will either replace or credit you for the full amount of your order (less shipping charges). This policy applies to all liquid yeast, bacteria and SCOBY cultures produced by White Labs.

White Labs Guarantee for Products and Services other than White Labs yeast (liquid yeast, bacteria and SCOBY cultures): You may return unopened and unused items within 30 days of purchase for a full refund or exchange (less shipping). No refunds or credits are given for laboratory items or services provided by White Labs.

Limitation of Liability: THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY RELATING TO DEFECTIVE PRODUCT. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY INGREDIENT COSTS, SALES COSTS, OR LABOR COSTS, OR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

TO THE FULL EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ANY (A) WARRANTY OF MERCHANTABILITY OR (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF WARRANTIES OR DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE ADDITIONAL RIGHTS, WHICH VARY FROM STATE TO STATE.